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Businesses, government agencies, and other large organizations, have invested billions of dollar in customer management systems. Siebel is one example of this. It aims to give customers a 360 view, increase customer loyalty, and drive profits. Many customers discovered that the systems were hard to deploy and are difficult to modify as their business needs change. CRM systems can help solve these problems. CRM systems proved to be very beneficial for many organizations including Siebel. Microsoft Dynamics CRM offers many benefits without the need for large-scale reimplementation. The underlying CRM installation can be transferred over time with minimal disruption.